Stikins ® Name Labels Site Terms and Conditions

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase goods and services. We look forward to seeing you again when you are over 18.

We are: LABEL PLANET LTD
Our address is: Wilbraham House, Unit 2 Alvaston Business Park, Middlewich Road, Nantwich, Cheshire, CW5 6PF

You are: a visitor to Our Website / our customer

The Terms And Conditions

1. Definitions
In this agreement:
"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
"Our Website" means the entire computing hardware and software installation that is or supports Our Website.
"Goods and Services" means any of the goods and services we offer for sale on our web site
"Content" means information in any form published on Our Website by us or any third party with our consent.

2. Our Contract With You
.1 These terms and conditions apply:

1. so far as the context allows, to you as a visitor to Our Website; and
2. in any event to you as a buyer or prospective buyer of our Goods.

.2 Goods advertised may not be available.
.3 We shall accept your order by email confirmation. Our message will also confirm details of your purchase. That is when our contract is made. It is possible that the price may have increased from that posted on our website.
.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods and Services.
.5 All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
.6 If we owe you money, we will credit your credit or debit card (or PayPal account) as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
.7 Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.
.8 Time is not of the essence regarding the despatch or delivery of any goods.

3. Prices And Payment
.1 You must pay us the full price of your order before we will send any part of it.
.2 Banking charges by our receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Pounds Sterling will be borne by you.
.3 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
.4 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

4. Information You Give Us
.1 You agree that you have provided, and will continue to provide, accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.
.2 We will use reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

5. Delivery
.1 Deliveries will be made by the Carrier (for the UK this will be Royal Mail or DPD; all international deliveries are via air mail letter) to the address stipulated in your order. 

6. Taxes, Duties And Import Restrictions
.1 We have no knowledge of, and no responsibility for, the laws in your country of residence.
.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

7. Goods Returned
Because you are buying personalised products your right to cancellation only applies if the name labels you have ordered have not been printed.

Under the Consumer Rights Act 2015, you may have the right to return faulty goods for a refund. You have the right to return faulty Goods and receive an automatic refund for the first 30 days after you receive your Goods. For the first six months after this time, you may return faulty Goods but we have the right to offer replacements. If these replacements are unsuccessful you may then request a refund. After this time, you must be able to prove that there was a fault with your Goods when you received them to return your items.

Label Planet Ltd's sole liability to the customer for goods that are defective shall be limited to the replacement of those goods or a refund for the defective goods equal to the order value of the defective goods including postage.

7.1 Goods Not Received

If you do not receive an order, or part thereof, 7 working days after the order despatch date then you need to contact us (Label Planet Ltd) within 30 days of the order despatch date. You will be notified when an order has been despatched by email, which will be sent to the email address on your order. If we do not receive notification of an undelivered order from you within 30 days of the despatch date then we will not be liable to re-issue, replace, or refund the order.

Once notification has been received from you that you have not received your order, we will ask for confirmation of your postal address. If you gave an incorrect postal address when you ordered the goods then we are not liable to re-issue, replace, or refund the order.

We may also investigate the cause of the non-delivery with the relevant carrier (e.g. Royal Mail) and follow through the claim procedures of that carrier. We will not be liable to re-issue any goods that have been with the carrier for less than 15 working days. However, we can usually be flexible and can, at our discretion, re-issue name labels 7 working days after the original despatch date.

Any orders that are re-issued will be subject to the same production, despatch, and delivery times as the original order.

8. Content And Intellectual Property Rights 
.1 Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.
.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
.3 You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

9. System Security
.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
.2 you agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Website, or any software used on Our Website, and that you will not permit any other person to do so.
.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
.4 Examples of violations are:

1. accessing data unlawfully or without consent;
2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
3. attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";
4. forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
5. taking any action in order to obtain services to which you are not entitled.

.5 You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:

1. any violation of system security as set out above;
2. our use of Our Website;
3. any other breach or violation of this agreement by you;
4. the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.

10. Disclaimers 
.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods and Services, at any time and without advance notice.
.2 You are advised that Content may include technical inaccuracies or typographical errors.
.3 We give no warranty and make no representation, express or implied, as to:

1. the adequacy or appropriateness of the Goods and Services for your purpose.
2. the truth of any information given on Our Website;
3. any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;
4. compliance with any law;
5. non-infringement of any right.

.4 Our Website may contain links to other websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
.6 In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

11. Indemnity
You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

12. Contractual Limitation
Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.

13. Rights Of Third Parties
Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

14. Severability 
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

15. No Waiver 
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

16. Dispute Resolution
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

17. Force Majeure
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

18. Governing Law 
This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

19. School Fundraising T&Cs
Label Planet runs a fundraising reward scheme for schools, PTAs, nurseries, and children's groups, which pays out commission to registered schools, PTAs, nurseries, and children's groups, via cheque, once a year in November.

We allocate each school, PTA, nursery, or group with a unique fundraising number. When this number is quoted during the ordering process then commission is accrued for the school, PTA, nursery, or group.

Commission is paid every November (just after half term) by cheque, which is made out to the school, PTA, nursery, or group account designated by the school, PTA, nursery, or group and sent directly to the school, PTA, nursery, or group address.

Each commission year begins on 1st October and runs through to 30th September of the following year. The commission rate and minimum commission payment for each commission year is set on the 1st October.

The current commission rate (2023/24) is 30% of the total sales transaction value.
The current minimum commission payment (2023/24) is £10.00.

No commission is carried forwards to the new commission year or back to the previous commission year.

Any commission which, for any reason, has not been paid, including cheques not cashed by the recipients, will only be paid if it relates to the previous two commission years.  

Please note that we also operate a Zero Tolerance Policy for abusive and threatening behaviour towards our Customer Service staff. If you contact our Customer Service Team and become aggressive, threatening, or abusive in any way we reserve the right to end the current communication. If the behaviour is persistant, we also reserve the right to refuse future service and to report any incidents to the appropriate authorities.