Where are my name labels?
Where are my name labels?
If your order has not arrived AND it has been MORE THAN SEVEN WORKING DAYS since you placed your order, please contact our Customer Service Team to let us know.
All orders are sent by Royal Mail's first class service as standard and we allow seven working days for these items to be delivered. First class mail is NOT a guaranteed next day delivery service and we will not be able to help until seven working days have passed. According to their latest report for 2023/24 (issued May 2024), Royal Mail delivered 74.5% of first class mail next day *. In our experience, most first class items that don't arrive next day take a few days extra (especially in extended postcode regions and in the London area) but some items do take the full seven working days to arrive.
If you have upgraded to our Special Delivery service and your name labels have not arrived by 1pm on the next working day, please contact our Customer Service Team so we can investigate further on your behalf.
All of our orders are despatched in C5 envelopes, which should fit easily through standard letter boxes. Please note that orders with a value of £50+ are put on Royal Mail's Signed For service for additional security and this service does require a signature on delivery - as does our Special Delivery service. If you are not available to sign for your name labels, your order will be taken to your local Post Office collection point and a "While You Were Out" card should be left for your attention.
NB: working days are Monday to Friday.
* see page 7 of their report here: https://www.internationaldistributionservices.com/media/12344/ids_annual-report-2023-24.pdf